Shipping/Returns

Our goal at by Gina is to offer you the best shipping options, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, quality check and packaging. All orders are sent to the warehouse for dispatch within 24 hours after the order is placed. 

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. All merchandise is shipped directly from our warehouse in Minden, NV and take 3-10 Days depending on your location in the World.  

RETURNS POLICY

Returns: Our policy lasts 30 days from the date of order. If 30 days have gone by since your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items. 

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

If you are shipping an item of high value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item